Terms
This page describes the localhost build of the new HolaWash website. It is reviewed with our gestoría before the site goes live.
Who you are contracting with
HolaWash Tech, S.L., CIF B44592830, Carrer de Pere IV 51, 08018 Barcelona.
The price
Every price shown includes VAT. The total you see before you pay is the total we charge, and we charge it when you place the order. There is no minimum order. Pickup and delivery is €10.00 and is free from €50 of items and care. Outside Barcelona there is one set window a week for your area and €15 more.
When a price can change, and what we do about it
Two things can change a price after you have paid: your bag weighs more than the size you chose, or an item needs different care than the one you picked. We check everything before any work starts. If the price changes, we send you the new total and wait for you to approve it. If you do not approve it, we return the items and charge only the original price for what was done.
Turnaround
Inside Barcelona we return your order 2 days later, in the same part of the day as your pickup; duvets and bulky bedding need 3 days. Outside Barcelona we collect and return on your area's one weekly window. Your exact return date and window is shown before you pay, and it is the one that binds us.
Super Express
Monday to Friday only, ordered before 15:00, collected between 09:00 and 17:00, returned the same evening 17:00–21:00. Wash & fold bags only, inside Barcelona only, 3 orders a day. If we return it after 21:00 we refund the express extra to your card: €34 on a small bag, €44 on a large one.
At the door
We meet you at the street door and wait 5 minutes. If nobody comes down, we message you and you can reschedule.
Monthly plans
A plan month starts on the day you sign up and renews monthly until you cancel. All 4 plans include their pickups each month; unused bags do not carry over. Extra bags handed over at a pickup are €25 each. Monthly add-ons start with your next charge: an extra 12 kg bag is €25 a month. You can pause for 1 month with no charge, and your slot is held. Plus is €79/mo, which is €19.75 a bag.
Cancellation
You can change or cancel a pickup free of charge at any time until the driver leaves our facility, from the order page, in the app, or by messaging us. After that the driver is already on the road; message us and we will find a way. A Monthly plan can be cancelled at any time and stays active until the end of the month you have paid for. You can always cancel by the same means you used to contract — this is your right under article 62.3 of the Spanish consumer act (TRLGDCU).
Refunds
If we return a Super Express order after 21:00, we refund the express extra automatically to the card you paid with. If something is lost or damaged, message us with your order number and a person handles it. Where a refund is due it goes back to the original payment method, and we do not charge you for making it.
Withdrawing from the contract
You have 14 days to withdraw from a contract made at a distance, without giving a reason, under articles 102 to 108 of the TRLGDCU. For a Monthly plan, withdraw within 14 days and we refund the part of the month you have not used. For a one-off order, there is one exception you should know about: when you ask us to start the service before the 14 days are up — which is what booking a pickup means — and the service is then fully performed, you lose the right to withdraw from it. That is article 103.a, and it is why the checkout asks you to tick that request explicitly instead of burying it here.
Model withdrawal form
To HolaWash Tech, S.L., Carrer de Pere IV 51, 08018 Barcelona: I hereby give notice that I withdraw from my contract for the following service: Ordered on: ____________________ Order reference: ____________________ Name of consumer: ____________________ Address of consumer: ____________________ Signature (only if this form is sent on paper): ____________________ Date: ____________________
Law and disputes
These terms are governed by Spanish law and do not affect your statutory rights as a consumer. You can also use the European Commission's online dispute resolution platform.